Buyer Protection Policies
We offer 100% Buyer ProtectionPolicy to our customers. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers.
1. Genuine Products
Merchant guarantees to sell only genuine products to customers through Iivana.com
Manufacturer's or Seller's warranty (wherever applicable)
Brand new products (except Refurbished & Unboxed Gadgets).
2. Secure Payments
Customers' Personal Data is kept Confidential
3. Easy Returns, Replacements & Refunds
Return/Replacement request for any Order should be submitted within 3 days of receiving the Product.
Refund/Replacement will be initiated only upon receiving of the product
Replacement will depend upon the availability of the product
In case the product was damaged while in your possession, Iivana will not be under any liability to process the refund/replacement
Damaged/ Missing/ Empty Packages need to be returned within 2 days of receiving the product
Order Replacement can be done in following cases:
-Wrong Size/ Color/ Style/ Quantity
-Missing Parts/ Accessories
-Defective/ Damaged (if not under Manufacturer's Warranty*)
-Not as per description
Return Package should have the original Price tag and Packaging slip
Few products are Non-Returnable. Please refer to the product page for further reference
For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre.
For more queries, please refer to Return, Replacement & Refund policies