Buyer Protection Policies

 

We offer 100% Buyer ProtectionPolicy to our customers. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers. 

1. Genuine Products 

  • Merchant guarantees to sell only genuine products to customers through Iivana.com

  • Manufacturer's or Seller's warranty (wherever applicable)

  • Brand new products (except Refurbished & Unboxed Gadgets).


2. Secure Payments 

  • Customers' Personal Data is kept Confidential


3. Easy Returns, Replacements & Refunds 

  • Return/Replacement request for any Order should be submitted within 3 days of receiving the Product.

  • Refund/Replacement will be initiated only upon receiving of the product

  • Replacement will depend upon the availability of the product

  • In case the product was damaged while in your possession, Iivana will not be under any liability to process the refund/replacement

  • Damaged/ Missing/ Empty Packages need to be returned within 2 days of receiving the product

  • Order Replacement can be done in following cases: 
    -Wrong Size/ Color/ Style/ Quantity
    -Missing Parts/ Accessories
    -Defective/ Damaged (if not under Manufacturer's Warranty*)
    -Not as per description

  • Return Package should have the original Price tag and Packaging slip

  • Few products are Non-Returnable. Please refer to the product page for further reference

  • For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre.
    For more queries, please refer to Return, Replacement & Refund policies